Success Story | Anvaigo Sales App for ulrich medical®

Offline Sales App for the mobile sales force

Offline-capable, customizable and easy to use – ulrich medical® relies on the Anvaigo Mobile App

Ulrich medical® is an innovative, medium-sized, family-owned company. After its foundation in 1912, the company initially focused on the production and sale of surgical instruments.

Over the years, the product portfolio has been continuously expanded. Today, ulrich medical® is a specialist in the field of medical technology and develops high-quality products in the following areas:Ulrich medical® is an innovative, medium-sized, family-owned company. After its foundation in 1912, the company initially focused on the production and sale of surgical instruments. Over the years, the product portfolio has been continuously expanded. Today, ulrich medical® is a specialist in the field of medical technology and develops high-quality products in the following areas:

  • Surgical instruments,
  • Spinal systems,
  • Contrast media injectors and
  • Tourniquets.

The company relies on quality “made in Germany” and produces exclusively in its home country. Distribution is carried out worldwide.

Initial Situation And Requirements

The company had already deployed a mobile, offline-capable solution for its field staff, but was looking for new, more modern software.

The following points were particularly important to ulrich medical®:

  • Offline capability
  • Good connection to the ERP system Microsoft Dynamics NAV
  • Customization to individual needs
  • Support of different operating systems, since a step-by-step switch from iOS (iPads) to Windows (surfaces) should take place
  • High data security, no cloud-based solution
  • Easy handling for developers and users alike

Decision Making

To meet these requirements, the solutions of various providers were systematically evaluated. During the Quick Start Workshop, Anvaigo carried out a detailed requirements analysis and feasibility study. The Anvaigo Mobile Sales App finally established itself as the optimal software for ulrich medical®.

“Anvaigo has convinced us with its flexible customizing possibilities”, explains Alexander Bruckert, technical project manager at ulrich medical®. “If the time is available, you can set up everything yourself. The add-on is easy to understand and simple to use, directly out of Microsoft Dynamics NAV.” He continues: “We have also looked at some major solutions, but they offered too many possibilities, of which we would only use a very small fraction. This is economically pointless. We needed a slim solution that would not overwhelm the user with unnecessary information.”

Ulrich Medical Logo

Founded: 1912

Industry: development, production and sales of medical products

Employees: approx. 350

Sites: Headquarters in Ulm, Germany and US subsidiary in Chesterfield, St. Louis, Missouri

Go-Live with Anvaigo: June 2017

Our field staff must be able to work offline and access the NAV system while on the move. We were therefore actively looking for a suitable app. A pure online solution has never been an option for us.

Alexander Bruckert
Technical Project Manager
Screenshot Anvaigo Sales App contact

Customized context menu on contact card Company

Situation before the introduction of the Anvaigo Sales App

  • NAV Access only with sufficient network coverage
  • Inefficient transfer of information
  • Delayed task processing
  • Need for optimisation of timeliness of data

Gains through the Anvaigo Sales App

  • Permanent access to the NAV system
  • Transparent customer communication
  • Improved workflows between office and field staff
  • Increased sales efficiency

Main Tasks of Anvaigo Mobile App

Find information about customers and individual contacts

  • View customer transactions of the last 12 months (e. g. purchases, deliveries and complaints) to prepare and, if necessary, to follow-up customer meetings
  • Create meeting reports (questionnaire with predefined answer options and a few free text fields for easy evaluation)
  • Store images, at congresses/events, for example, rapid contact creation by photographing the business card and passing it on to the inside sales department
  • View case numbers for potential analysis of a customer

Project Realization

Before implementing the Anvaigo Mobile App, the company’s sales processes had to be sharpened and the Microsoft Dynamics NAV system had to be adapted accordingly.

Mr. Bruckert adds, “The effort for pure app development was then very manageable. However, the project took some time to be completed as new demands were constantly being made on the sales side. They could be implemented quickly, thanks to the flexible setup of Anvaigo Mobile App. Before going live, the considerably higher data volume in the live system was a further challenge for us. But the Anvaigo support team has always been available to us promptly for a successful solution.”

Summary and Outlook

The Anvaigo Mobile App enables the sales force of ulrich medical® to work with Microsoft Dynamics NAV system even without sufficient network coverage. They can now prepare customer appointments and create meeting reports directly afterwards.

“Anvaigo Mobile is exactly what we were initially looking for”, summarizes Mr. Bruckert. “Our sales department is very satisfied with the app. Only positive feedback has been received so far. In the next step, we will introduce sales opportunities and the associated tasks for our field staff. In addition, the Anvaigo Mobile App will also be used by our service staff in a slightly reduced form in the future. We are currently in the planning phase.”

Screenshot Anvaigo Sales App contact person

Customized context menu on the contact card person – the sales representatives can directly select the actions that are important for them.

Screenshot Anvaigo Sales App contact menu

More Information about the Anvaigo Sales App

Connect your mobile sales team to Microsoft Dynamics NAV. Give your sales personnel access to their debtors, contact details, quotes and orders, product data and stock information and prices. Optimize with the Anvaigo Mobile App your sales process significantly, for example orders are transmitted directly to your ERP system after the meeting. Save valuable business time.

Contact us directly

Do you have a question, need further information, or want to get started immediately? Contact our team via telephone, e-mail, or use our contact form.

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You can book an appointment directly with us via the Calendly booking page.

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