Frequently Asked Questions / Anvaigo Mobile App / Anvaigo Health Check Failed on Anvaigo Server Version

Anvaigo Health Check Failed on Anvaigo Server Version

Updated November 16, 2018

Symptoms

Anvaigo’s Health Check shows an error message on Anvaigo Server version check.

Failed: Required version of Anvaigo Server is … Detected version is … .
Failed: Unable to connect to the remote server.
Failed: The remote server returned an error: (404) Not Found.
Failed: Anvaigo Server Version … Failed: The URI prefix is not recognized.

Causes

All Anvaigo Client Suite components must fit together. In this case, Objects in Microsoft Dynamics and Anvaigo Server are not a valid pair.
Anvaigo Server URL or port is wrong
Anvaigo Server is not installed yet.
Anvaigo Server is not started.

Solutions

Consult your installation files and “Update Process & Changelog” documentation for correct versions. Either update Microsoft Dynamics objects or Anvaigo Server.
Check your Anvaigo Server URL and Port.
http:// is missing: http://servername is correct format.
If Anvaigo Server is not installed yet, run the installation.
Start Anvaigo Server if not started yet.
Check your Windows Firewall settings. Open all ports used for your Anvaigo Server.

Note: This article is for Anvaigo Client Suite 6 and newer.